Refund policy

At SunRunning Gear, all products are made to order. Because of this, we do not accept returns or exchanges for reasons such as incorrect size selection, change of mind, or buyer’s remorse. This is because our products are made by our printing manufacturer and they have the same policy.

Please review sizing charts and product details carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, we will make it right.

To request a replacement or refund, please contact us within 30 days of delivery and include:
• Your order number  
• A description of the issue  
• Clear photos showing the problem  

Once verified, we will offer either:
• A free replacement, or  
• A full refund  

Refunds (if applicable)

If a refund is approved, it will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Exchanges

We do not offer direct exchanges. If you need a different size or product, please place a new order.

Cancellations

Orders can be canceled or modified within a short window after purchase. Once an order has been sent to production, it cannot be changed or canceled.

Shipping Issues

We are not responsible for:
• Incorrect shipping addresses provided by the customer  
• Delays caused by carriers or customs  

If an order is returned due to an incorrect address, the customer may be responsible for reshipping costs.

Contact Us

If you have any questions or issues with your order, please contact us at:

support@sunrunning.com

We aim to respond within 24–48 hours.