Shipping policy

Shipping Policy

Thank you for shopping with SunRunning Gear.

All of our products are made to order. This means each item is produced specifically for you after your order is placed.

Processing Time

Orders are typically processed within 2–5 business days before shipping. During peak periods, processing times may be slightly longer.

Shipping Times (Estimated)

United States: 3–7 business days  
Canada: 5–10 business days  
United Kingdom: 5–10 business days  
Europe: 5–12 business days  
Australia & New Zealand: 7–14 business days  
Rest of World: 10–20 business days  

Please note that these are estimated delivery times and may vary depending on your location and shipping carrier.

Shipping Costs

Shipping rates are calculated at checkout based on your location and order details.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery.

Delays

While we aim to deliver your order within the estimated timeframes, delays may occur due to:
• High demand periods  
• Carrier delays  
• Customs processing for international orders  

We appreciate your patience in these situations.

Incorrect Address

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If an order is returned due to an incorrect address, additional shipping fees may apply.

Lost or Stolen Packages

SunRunning Gear is not responsible for lost or stolen packages once marked as delivered by the carrier. If you experience an issue, please contact the shipping provider directly.

Contact

If you have any questions about your order, please contact us at:

sunrungear@gmail.com

We aim to respond within 1 to 3 business days